Refund policy

At CSH Interiors Design, every consultation reserves dedicated design time and every custom piece is made or ordered specifically for you. This policy explains when refunds, credits, and returns apply. By completing a purchase, you confirm you have read and agree to this policy and our Terms of Service.

Design Consultations

How booking works

You purchase the consultation on our website.
You'll receive a confirmation email with our New Client Intake Form.
A member of our team contacts you within 2 business days to schedule your appointment. Your appointment is confirmed only once you receive a calendar invitation.
Please complete the intake form at least 48 hours before your appointment so Courtney can prepare.
Consultations must be scheduled within 90 days of purchase. Unscheduled consultations become a credit valid for 12 months.

Cancellations & refunds

Within 24 hours of purchase and before your appointment is scheduled: full refund, minus a $50 non-refundable booking fee.
After 24 hours, or once your appointment is scheduled: no refund. You may reschedule or keep the full amount as a store credit.
Less than 48 hours before your appointment: the consultation is forfeited.

Rescheduling

With 48+ hours' notice, your first reschedule is free.
Each additional reschedule is $75.
Reschedule requests must be made by email to courtney@cshinteriorsdesign.com.

Late arrivals & no-shows

Appointments end at the scheduled time; late arrival shortens your session.
If you haven't arrived or joined within 15 minutes, the appointment is a no-show and the fee is forfeited.
If CSH Interiors Design needs to reschedule, you may choose a new time or a full refund.

Design Services Retainers

Retainers for design services are non-refundable once work begins and are applied to your final invoice. If either party ends a design agreement, you pay for time and approved purchases through the end date, and the retainer is applied to that balance.

Closets, Storage & Custom Millwork

A 50% deposit is due when you sign off on final drawings, finishes, and hardware. The balance is due on completion of installation.
You may cancel within 3 business days of signing for a full refund of your deposit.
After that, the deposit is non-refundable because materials are ordered and cut to your measurements.
Changes after sign-off are billed as change orders and may delay installation.

Furnishings & Materials (Design Clients)

Custom, special-order, sale, and clearance items cannot be cancelled or returned once ordered.
Stock items may be returned only where the vendor allows it, minus the vendor's restocking fee plus a 25% handling fee and return freight.
Shipping damage is claimed with the carrier or vendor; we manage the claim, and replacement timing depends on the vendor.

Digital Downloads

Design packages, collections, worksheets, and other digital downloads are final sale once purchased and cannot be refunded or exchanged.

La Boutique Purchases

Unused items in original packaging can be returned within 14 days of delivery.

Eligible returns: unused, undamaged, in original packaging, with proof of purchase. Start a return by emailing courtney@cshinteriorsdesign.com with your order number.
Final sale: opened candles and home fragrance, sale items, gift cards, and personalized or custom-finish pieces.
Return shipping: paid by the customer unless the item arrived damaged or incorrect. Large furniture returns carry a 15% restocking fee.
Damaged or wrong items: report within 48 hours of delivery with photos of the item and packaging. We'll replace, repair, or refund.
Refunds: issued to the original payment method within 10 business days of receiving and inspecting the return. Original shipping charges are not refunded.
Exchanges: treated as a return plus a new order.